MEMBERSHIP About KMSA Membership Whether you are a seasoned knowledge management practitioner or just interested in the field, KMSA provides a network of like-minded people, willing to share their expertise. Participants are from all walks of life, including public and corporate sectors, academia and consultants, who connect monthly by webinar. Other activities include a lively WhatsApp chat group, regular newsletters and an annual conference. We source content for our meetings both locally and internationally. Our membership model focuses on the individual practitioner, but we also offer group membership rates for institutions employing multiple practitioners. For a single annual group fee of R6 300, the full benefits of membership can be enjoyed by several individuals across the organisation. Benefits of KMSA Membership Monthly knowledge management workshops & webinars Annual industry/knowledge convention Lively KM focused digital chat group Regular news bulletins International networking opportunities Professional credentialing KMSA Brochure Anchor 1 Membership Formats Student ZAR 0 Student Member Free Plan No Charge Retired ZAR 0 Retired Individual Member Valid for one year Invoiced to you privately Individual ZAR 1,845 Individual Practitioner Membership Valid for one year Invoiced to you privately Corporate ZAR 6,615 Corporate Group Membership Valid for one year Invoiced to you privately The association is a not-for-profit body owned and managed by its members in terms of its constitution and memorandum of incorporation. The association recovers its operating costs from members by charging members an annual membership subscription fee, payable by the end of the second month of each year. Members may participate in the governance of the organisation at the annual general meeting of members or by volunteering to serve on the board or other operational committees. Join Now Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

PHOTOS PROGRAMME

PHYSICAL REGISTRATION Please note that online registration is now closed, should delegates which to attend in person they can register at the venue. Virtual attendees can contact kmsaservices@vdw.co.za

CONTACT KMSA First Name Last Name Email Subject Message Send Thanks for submitting! Our Address Hurlingham Office Park, Baobab Block, 59 Woodlands Ave, Hurlingham Manor, Sandton Contact Us Tel: +27 (11) 061 5000 Email: kmsaservices@vdw.co.za Post and Courier: PostNet Suite #0530 Private Bag X51 Bryanston 2021

Panel Discussion: Collaboration: Applying and adapting a KM practitioners toolkit KMSA We binar Webinar Tuesday, 19 September 2023 13 :00 - 14:00 CAT Panel Discussion: Collaboration: Applying and adapting a KM practitioner’s toolkit in a hybrid KM future Facilitator: Prof Hanlie Smuts Panellists: Anika Meyer - Lecturer (University of Pretoria), Lillian Santi - Senior Manager: Research, Knowledge Management, Innovation and Information Analysis (SALGA), Mbali Khumalo - Knowledge Management Coordinator (Umgeni Water) REGISTRATION FEES: Fees: KMSA Paid Up Members: No charge | Non-members: R450 Cancellation: Cancellation needs to be done in writing at least 72 hours prior to the webinar. CPD: Please note this webinar is CPD accredited, and members who attend the session will be awarded 2 CPD points. Registrants who do not attend will not receive any CPD points. TERMS AND CONDITIONS: To get member discount you must use the email address associated with your regular KMSA account. If you use a new email address a new account will be opened for you, unless you ask the secretariat to update your old account details. Member discount is only offered to paid-up members. You and the billing contact of your organisation will receive invoices a few minutes after you have registered. If you see a red notice on the screen about unpaid invoices please contact the secretariat on KMSAServices@vdw.co.za to resolve. Cancellation: Cancellation needs to be done in writing at least 72 hours prior to the webinar. Online registration is closed for this event

Registration Sponsorship Speakers Awards Platinum Sponsor: Gold Sponsor: Silver Sponsor: Convention Programme PHYSICAL REGISTRATIONS (From 1 June 2024) KMSA Paid-up Members: R4 000 Non-members: R5 000 Speakers: R3 000 Student / Retired: R 850 PHYSICAL EARLY BIRD REGISTRATION (Closed on 31 May 2024) KMSA Paid-up Member: R3 500 Non-members: R4 500 Speakers: R3 000 Student / Retired: R 850 VIRTUAL REGISTRATION KMSA Paid-up Members: R2 000 Non-members: R2 500 Speakers: R1 800 Student / Retired: R 550 Please note that online registration is now closed, should delegates which to attend in person they can register at the venue. Virtual attendees can contact kmsaservices@vdw.co.za Platinum Sponsor: Gold Sponsor: Silver Sponsors: Dr Thinus Bekker Dr. Thinus Bekker, General Manager Applied Research and Knowledge Transfer at the Rand Water Institute. He is an Independent Non-Executive Director with a PhD in Digital Governance, Certified Director, ITIL and PMP certifications, and 33 years of experience in the digital technology and information industry. He is involved in academia as post-graduate co-supervisor and assessor. Bavuyile Swekile Bavuyile Swekile is a student from The University of the Western Cape, currently pursuing her Masters in Library and Information Science focusing on the use of ICTs in support of Knowledge Management in research institutions. She did her Bachelor of Library and Information Science at the University of her and also did Honours in Anthropology at the University of Fort Hare. While trying to find her career path Bavuyile has been working at The University of the Western Cape Library as a student assistant, currently she’s working at the UWC library as a research assistant. Hein Spingies Hein Spingies brings over 30 years of extensive expertise in Knowledge, Records & Document, and Information Management across diverse sectors, including entertainment, finance, government, and telecommunications. With a strong focus on implementing robust strategies and leveraging cutting-edge technologies, Hein excels in optimising knowledge harvesting, sharing and dissemination. As the Knowledge Manager at the Road Accident Fund (RAF), Hein spearheads initiatives to enhance and innovate business processes and foster the adoption of best practices. His previous roles include overseeing Information Resources at the NRF, leading KM projects at IBM, where he designed KM, ECM and Records Management strategies for large and medium corporates and the implementation of electronic library management systems. Dr Kavisha Nandhlal Dr Kavisha Nandhlal is the Founder and Director of The Innovation Space (PTY) Ltd. Her company has a core focus on consulting in innovation, design thinking and research. She is the author of the book, Initiate DESIGN THINKING that highlights how design thinking can be used to forge new pathways towards sustainable development. Nelisiwe Jama Nelisiwe Jama, is a registry clerk at Private Security Industry Regulatory Authority (PSIRA). She resides in Pretoria but born in Kwazulu Natal. She is a Masters student at the University of the Western Cape. Her goal is to embark on the academic journey and specialise in knowledge management and also to be able to preserve and harvest indigenous knowledge. Kelebogile Mosimege Kelebogile has been working in various roles within the information services field for over 15 years and is currently employed as a DD: Information & Knowledge Management at the DCoG. Her qualifications include a BIS in Library Science from UP, an Honours degree from UNISA, and a PostGraduate degree in Info & Knowledge Systems from Stellies. She is also currently pursuing a Masters degree. Kelebogile’s passion lies in identifying best practices and finding solutions to knowledge management challenges in local government, which is the focus of her Masters thesis. Lauren de Kock Ms Lauren de Kock is an acclaimed trainer and speaker and has equipped numerous NGOs around South Africa to develop and strengthen their improvement programmes. She is the Regional Director of Quality Improvement for Aurum Institute, which is a proudly African organisation working to advance health science and innovation to create a healthier world for future generations. She is currently supporting to the National Department of Health, HIV and STI programme, by developing, testing, and spreading a national QI programme. Lauren has a track record of using innovative and diverse methodologies to empower professionals and their organisations acquire, implement, and apply knowledge and skills to change their behaviour and the systems in which they work. She led the development of and has authored numerous teaching aids and educational tools for health care providers, that have been endorsed by the National Department of health and are widely used throughout South Africa. Joadine Freeman Ms Joadine Freeman is the SALGA Senior Advisor for Knowledge Management. Joadine Freeman is a passionate Knowledge Management professional, specializing in knowledge and content management. She passionately champions the importance of knowledge sharing and collaboration, viewing them as crucial components in achieving organisational objectives. Dr Nikiwe Momoti Dr Nikiwe Momoti teaches Knowledge Management at the University of the Western Cape (UWC). She has held several Senior Management positions managing ICTs, Knowledge and Information Management, Records, Archives and Libraries. Please click here for more information on the KMSA IMBIZO 2024 Awards

PAIA MANUAL & POPI ACT Privacy Policy and Access to Information 1. The internal systems and staff practices applied by our association and its agents to protect personal information entrusted to us are stringent, discreet, and well developed. This document outlines common practices by our association in this regard, which may in some respects be unique to the association’s ecosystem. 2. It is a legal requirement for associations to maintain records of their members and their representatives, present and past. These records will typically include names, address details and phone numbers to facilitate communications and transactions between an association and its members and past members. 3. Addresses and phone details of members held in formal membership registers will be used to communicate with members on issues that are within the scope and mandate of the association and for no other purpose. Address details are also used for delivery of financial notices, invoices and statements to members including telephonic follow ups. 4. The names of members of an association, present and past, and their representatives are legally in the public domain and may be shared on the website of the association, reported on in the annual report of the association or may be used in communications with third parties, statutory bodies or for marketing purposes. 5. Address, phone, and demographical information associated with members are held in strict confidence by our association, using suitable systems and agreements to protect such data, and are not shared with or sold to third parties or to other members or office bearers, unless required by order of a court, or other legal warrant. 6. Certain classes of members with commercial interests in the public or private sharing of their names and contact details for marketing purposes, will be accommodated by sharing of such information on websites or other public platforms of the association. 7. Video recordings, slides and papers relating to presentations conducted by members at association events may be published to proceedings or digital platforms of the related association unless the association receives instruction to the contrary. 8. The names of persons attending association meetings are recorded and may be disclosed digitally or otherwise to others attending or sponsoring a meeting. Contact details or other personal information will not be shared in this regard. 9. Certain popular digital discussion systems used by associations to facilitate member interaction, exposes the phone numbers of participants to other participants. Members joining these groups agree to this level of sharing of personal information by joining such groups. Note that associations using these systems may not have full control over who joins these groups due to technical limitations. 10. Email and internet pages of the association may contain tracking elements for collecting statistical information on opening and visiting trends. In cases where delivery of communications is in dispute the association may use these tracking elements to resolve the dispute. 11. Market sensitive procurement or product information, specifications or codes or buyer preferences that may come into possession of the association during the course of its work will be held in strict confidence and will not be shared with third parties, with other members or sold or commercially used in whatsoever way, without explicit permission of the member. Public Access to Information Act Manual A GUIDE TO ACCESSING OUR INFORMATION IN TERMS OF SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT NO. 2 OF 2000 Download PAIA Manual Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

Knowledge Management is the process of creating, retaining, sharing and better utilising the knowledge and information assets of an organisation to achieve its objectives. KM Week - 16 to 21 October 2023

KMSA Webinar: Knowledge automation through using Generative AI Tuesday, 12 March 2024 13:00 - 14:00 CAT In this webinar, we will discuss the potential contribution of Generative AI in information processing and generation. Generative AI, such as GPT-3, enables the automation of knowledge-intensive tasks by synthesising human-like responses based on the prompting input provided. This technology can rapidly generate diverse and contextually relevant content, streamlining tasks like content creation, customer support, and even code generation. The ability to support knowledge processes with generative AI not only increases efficiency but also allows for the scaling of intellectual capabilities across various domains. However, ethical considerations, responsible use, potential biases, accuracy and the skill to develop good prompts need to be carefully addressed as we navigate the evolving landscape of knowledge automation through Generative AI. The emphasis on the human touch from the human-centred society (Society 5.0) will be contextualised from a knowledge management perspective. SPEAKERS Prof Marlene Holmner Prof Holmner obtained a BA degree from the University of Pretoria in 1995, and a BA (Hons) Information Science (Cum Laude) in 1997. This was followed in 1999 by an MA Information Science (Cum Laude) from the same institution. Prof Holmner completed her D (Phil) in 2008 with the title: A critical analysis of information and knowledge societies with specific reference to the interaction between local and global knowledge systems. Prof Holmner joined the Department in 1995 as tutor and has been lecturing in the department for the past 25 years. During this time, she delivered numerous conference papers covering aspects such as ICT for development and bridging the digital divide. Prof Holmner is the chair of the marketing committee of the School of Information Technology and is a Microsoft Certified Professional and is a member of the Africa Network for Information Ethics. Prof Martie Mearns Prof Martie Mearns is an Associate Professor and contract lecturer involved at the University of Johannesburg, where she mainly teaches research methodology at Honours and Master’s level. At the University of Pretoria, her lecturing tasks are focussed on the field of information science and knowledge management, aspects of the fourth industrial revolution and competitive intelligence on undergraduate and postgraduate levels. She has been involved in higher education tuition and research since 1998. Ms Anika Meyer Ms. Anika Meyer is a Lecturer in the Department of Information Science, University of Pretoria. Her journey as a dedicated and passionate lecturer and researcher in the Department of Information Science, at the University of Pretoria, commenced in January 2015. She completed her Master's studies in 2016, titled: Information behaviour in academic spaces of creativity: a building science pseudo-makerspace. She is currently enrolled for her doctoral studies at the Department of Information Science, University of Pretoria, titled: Information sharing in participatory design of a virtual academic creative space. REGISTRATION FEES: Paid up KMSA Members: No charge Non-KMSA Members: R450 Online registration is now closed, should you still wish to register please contact kmsaservices@vdw.co.za

USEFUL SITES Knowledge Management Tools The Roles and Responsibilities of a Knowledge Manager Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

KM SERVICE PROVIDERS We live in the most exciting of times. The confluence of diverse technologies in Life Sciences, Electronics and the Cognitive Sciences, has turbo-charged the Knowledge Economy. ‘What the mind can conceive and believe – it can achieve’ is now true. In order to succeed you need ‘Intellectual’ Capital. You need new skills. You need new thinking. Visit RQTech has been knowledge leaders in Enterprise Content Management solutions for over 20 years. Our strength lies in aligning People, Processes and Technology so that all these dimensions are structured to execute an organisation’s strategy and achieve the corresponding goals. Visit The Knowledge Associates Group of Companies was first founded by Ron Young in Cambridge in 1995. At Knowledge Associates, we are a passionate and highly committed meritocracy, dedicated to implementing and supporting effective knowledge driven organisations through continual thought leadership. Visit COR Concepts provides Information Governance, Records Management and Enterprise Content Management (ECM) consulting and training services. The company is built on the belief that any Information, Records or Document Management initiative should be designed to extract the maximum business benefit for the organization. Visit UKS is expanding and concentrating on optimizing the use of technology in coding and Robotics, software development, learning platforms and Data Compliance. Visit LexSolutions is a legal consultancy run by former General Counsels who have led teams, innovated entire departments and helped deliver businesses strategies for both in-house legal teams and businesses. Visit Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

KMSA MASTERCLASS SERIES KMSA Practitioner development masterclass series: Module 2 Tuesday, 27 February 2024 19:00 - 21:00 CAT Exciting trends are poised to revolutionise the realm of knowledge management, shaping the growth, operations, and customer interactions of organisations. The ongoing digital revolution is fundamentally altering our work and learning environments, with technology playing a pivotal role. In this context, knowledge management is undergoing a significant transformation, gaining prominence as organisations seek to streamline processes, enhance customer experiences, and secure a competitive edge. In this evolving landscape, modern knowledge management processes are facilitating anonymous questioning and expert contributions from employees. This dynamic approach breaks down silos, fostering a living knowledge base that empowers teams across functions, such as R&D, product management, sales, help desks and client service desks, to deliver greater value with enhanced efficiency. The success or failure of organisations hinges on how they capture, store, share, and effectively manage collective knowledge in pursuit of business goals. Seamless access to knowledge enhances employee productivity, while obstacles to information retrieval lead to inefficiency and frustration. Problem-solving strategies often involve natural, informal communication and knowledge transfer, but the challenge lies in missing out on undocumented, tacit knowledge. Teams may spend unnecessary time searching for inaccessible information or redundantly addressing frequently asked questions. Conversely, intentional and effective knowledge management enables swift access to all available information, with the option to consult internal experts for further clarification. At its core, knowledge management is indispensable for organisations, especially those operating at scale. The capture, storage, and sharing of employees' knowledge and experience not only enrich the overall workforce's knowledge, but also boost efficiency and safeguard intellectual capital without compartmentalising it. Module 2: Foundational concepts, history, definitions, ISO 30401:2018 Lecturer: Hanlie Smuts Time: 19:00 – 21:00 REGISTRATION FEES: Fees: KMSA Paid Up Members: No charge | Non-members: R450 TERMS AND CONDITIONS: To get member discount you must use the email address associated with your regular KMSA account. If you use a new email address a new account will be opened for you, unless you ask the secretariat to update your old account details. Member discount is only offered to paid-up members. You and the billing contact of your organisation will receive invoices a few minutes after you have registered. If you see a red notice on the screen about unpaid invoices please contact the secretariat on KMSAServices@vdw.co.za to resolve. Cancellation: Cancellation needs to be done in writing at least 72 hours prior to the webinar. This Masterclass has been postponed, we will communicate further details as soon as possible.