APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.   Effective knowledge management (KM) plays a key role in today’s fast-paced environment. KM is more than just a collection of techniques; it’s a strategic approach woven into the fabric of organizational culture. By cultivating a collaborative atmosphere, organizations can encourage employees to share their insights while leveraging technology to enhance the flow of knowledge.  Gain a better understanding of the most important and enduring best practices for KM success in these articles! Understanding Knowledge Management Understanding Knowledge Mapping Understanding Communities of Practice Understanding Knowledge Loss

In this hyper-connected era and ubiquitous computing world, a tsunami of knowledge is being generated and shared by organisations.  The key concern is that knowledge alone cannot work its magic.  Knowledge should be tied to action to deliver real value in the form of cutting-edge innovations and streamlined internal processes. As technologies advance and ways of working change, knowledge management should also be redefined to achieve maximum benefits. Here is a list of some of the notable knowledge management trends that you cannot miss out on. 1. Cloud Continues to Rule Cloud hosting is a great option that is incredibly flexible and secure. To make the most of a SaaS knowledge management system, you need two things – an internet connection and a device (laptop, mobile phone, or desktop). Modern cloud-based knowledge management systems are based on a subscription model where you just pay for the services you opt for. 2.       Friendly User Interface for Effortless Navigation A good user interface facilitates a smooth interaction between the user and the knowledge management system. It is not just aesthetically pleasing but also responsive, uncluttered, and easy to navigate. 3.       Social Media Elements for Higher Engagement There is a reason why people love using social media. It keeps them connected and informed just with a few clicks and swipes. Features like activity streams, votes, likes, comments and instant sharing facilitate the culture of ‘collaboration with a click’. 4.       Information Mobility Mobile technology is here to stay for a long, long time. One major reason behind this is the heightened convenience and accessibility it provides. Today, most of the knowledge management systems are compatible with mobile phones, making information available in a flash, whether your employees are in the office or working remotely, or traveling. This information mobility promises higher productivity, better decision-making, and borderless collaboration. 5.       100% Customisation To offer feel-good experiences to employees, a knowledge management system must literally feel familiar to read and browse. A lot of information can overwhelm readers, but the way it is presented can make all the difference between good and poor employee experience. 6.       AI-Powered Search for Quick Content Discovery A knowledge management system amounts to nothing if it does not have a powerful search engine. That is why AI-powered search that works at the speed of light is a prominent knowledge management trend for this year and all coming years. Unlike a normal search system, AI-supported search produces the most relevant results after analysing the user’s search history and the context of the query.   7.       Support That Never Sleeps Customers are the primary source of revenue for any kind of business. That makes customer support an important area that cannot be ignored at any cost. Besides knowledge sharing and collaboration, a state-of-the-art knowledge management system can even help in customer support. Seeing this possibility, businesses today are employing knowledge management systems for both internal and external use. 8.       Media-Rich Content for Higher Engagement Traditional knowledge management systems consisted of lengthy documents and guides. Today’s knowledge management trends are in line with what employees want – a seamless and engaging knowledge-seeking experience. More focus is now given to content that is a rich mixture of text, images, and videos. 9.       Real-Time Notifications to Keep Employees Updated Every member having access to your KMS will get instant notifications regarding article updates, new sections created policy changes, and much more. 10.   Pragmatic Analytics for Impeccable Experiences Companies today know the tremendous power of data and analytics. Analytics helps you understand your KMS and related employee experiences in ways you cannot even imagine. Right from what your employees frequently search for to the path they take through your knowledge base, analytics decode every little activity. Analytics gives actionable insights into how many employees access your knowledge base, the language they speak and the country they live in, the bounce rate on specific pages, and much more. 11.   Powerful Collaboration Tools A knowledge management system is slowly becoming an all-purpose tool, with companies now trying to use it for both knowledge-sharing and collaboration. One of the major benefits of a knowledge-based management system is that it facilitates company-wide knowledge exchange. 12.   Flexible Management of User Roles & Permissions One of the notable features of a knowledge management system is its ability to streamline user management and define each member’s roles and responsibilities. You want a culture where employees can contribute their knowledge, share suggestions, and receive feedback, but with some level of governance. Flexible user management with you having complete control of what each user is responsible for is one of the most notable knowledge management trends for the future. 13.   Digital Workspaces A knowledge management system is a social platform where information is shared, organised, and stored securely. A digital workspace is a new idea in knowledge management that keeps your intranet segmented and organised for easy reference. If implemented, it can streamline the way knowledge is managed and shared across departments. 14.   Discussion Forums A knowledge management system is incomplete without a discussion forum. Simply coming to the KMS, sharing and retrieving information from the articles written is old school. Modern knowledge management solutions are equipped with a full-fledged discussion forum where employees can ask questions and get a response within seconds. 15.   Knowledge Bots For Prompt Access to Information The ultimate goal of a knowledge management system is to make knowledge-gathering a seamless, uninterrupted process. Knowledge bots help you achieve just that. Knowledge bots deliver relevant answers at the speed of light through chat or voice mediums. Knowledge bots act as personal assistants giving employees everything they need at a moment’s notice.

KM reference (https://www.knoco.com/knowledge-management.htm ) Story-powered communication / business story-telling (https://www.anecdote.com/ ) Real KM - evidence based, practical results (https://realkm.com/ ) Green Chameleon Blog (http://www.greenchameleon.com/ ) APQC (https://www.apqc.org/expertise/knowledge-management ) Knowledge Management Global Network (KMGN) (https://www.kmglobalnetwork.org/ ) Cynefin Co. - making sense of complexity (https://thecynefin.co/our-thinking/ ) The KMedu Hub - The Body of Knowledge for Knowledge Management Education & Training (https://kmeducationhub.de/ ) Gurteen Knowledge Website (https://www.gurteen.com/gurteen/gurteen.nsf/ ) KMWorld (https://www.kmworld.com/ ) Stan Garfield’s KM Site (https://sites.google.com/site/stangarfield ) Step Two Designs (https://www.steptwo.com.au/services/expertise-knowledge-management/ )

MEMBERSHIP About KMSA Membership Whether you are a seasoned knowledge management practitioner or just interested in the field, KMSA provides a network of like-minded people, willing to share their expertise. Participants are from all walks of life, including public and corporate sectors, academia and consultants, who connect monthly by webinar. Other activities include a lively WhatsApp chat group, regular newsletters and an annual conference. We source content for our meetings both locally and internationally. Our membership model focuses on the individual practitioner, but we also offer group membership rates for institutions employing multiple practitioners. For a single annual group fee of R6 300, the full benefits of membership can be enjoyed by several individuals across the organisation. Benefits of KMSA Membership Monthly knowledge management workshops & webinars Annual industry/knowledge convention Lively KM focused digital chat group Regular news bulletins International networking opportunities Professional credentialing KMSA Brochure Anchor 1 Membership Formats Student ZAR 0 Student Member Free Plan No Charge Retired ZAR 0 Retired Individual Member Valid for one year Invoiced to you privately Individual ZAR 1,845 Individual Practitioner Membership Valid for one year Invoiced to you privately Corporate ZAR 6,615 Corporate Group Membership Valid for one year Invoiced to you privately The association is a not-for-profit body owned and managed by its members in terms of its constitution and memorandum of incorporation. The association recovers its operating costs from members by charging members an annual membership subscription fee, payable by the end of the second month of each year. Members may participate in the governance of the organisation at the annual general meeting of members or by volunteering to serve on the board or other operational committees. Join Now Need more details? Contact us We are here to assist. Contact us by phone, email or via our social media channels. Contact Us

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PHYSICAL REGISTRATION Please note that online registration is now closed, should delegates which to attend in person they can register at the venue. Virtual attendees can contact kmsaservices@vdw.co.za